• Policy Overview: By purchasing any products from our website, customers acknowledge and agree that they are automatically bound by all terms and conditions outlined in our policies. This includes, but is not limited to, our Shipping Policy, Returns Policy, and any other service-related terms provided on our site.
• Customer Agreement / Acceptance of Terms: With the completion of any purchase on our website, you, the customer, signify your explicit agreement to adhere to and be bound by these terms and conditions. It is your responsibility to review these policies thoroughly before making a purchase.
• Policy Awareness: Our policies are accessible and made clear at various points throughout the website, including at checkout. By proceeding with your purchase, you confirm that you have read, understood, and agreed to these terms.
• Updates and Changes: We reserve the right to update or modify our policies at any time without prior notice. Continued use of our website and services following any such changes indicates your acceptance of the new terms.
• Customer Responsibilities - Review of Policies: Customers are encouraged to review all relevant policies before making a purchase to ensure understanding of the processes related to shipping, returns, and other service conditions.
• Compliance: By agreeing to these terms, customers commit to comply with the guidelines and procedures outlined in our policies.
• Conclusion: Purchasing products from our website means entering into a contract with us under the terms and conditions specified in our policies. We aim to provide clear, fair, and beneficial terms to enhance your shopping experience. Should you have any questions or require further clarification on any of our policies, please do not hesitate to contact our customer service team for assistance.
  
• Customer Interaction Policy At WinniesEnchantedEars, we strive to provide a respectful and positive experience for both our customers and staff. In order to maintain a constructive and safe environment, we reserve the right to refuse service in situations where interactions become disrespectful or abusive towards our employees or other customers.
• Policy Details: Respectful Communication: We expect all interactions with our staff, whether in-person, online, or over the phone, to remain respectful and courteous. This includes avoiding the use of offensive language, threats, or demeaning comments.
• Refusal of Service: Should a customer engage in behavior deemed rude, abusive, or disrespectful, we may opt to refuse service, cancel orders, or restrict access to our services. This decision is made at the discretion of our management team, prioritizing the well-being of our employees and customer community.
• Customer Support: If you have concerns or issues with your experience or service, we encourage you to reach out to our customer support team. We are committed to addressing and resolving any issues in a fair and respectful way.
  
  Thank you for choosing to shop with us, and we look forward to serving you with quality products and excellent service.

Welcome to our shipping Policy, designed to help you understand how we handle your orders from the moment you click "purchase" to the time your items arrive at your doorstep.

• Standard Processing: Our current processing time is 1-2 business days for most items, which are ready to ship immediately.

 Shipping Options & Delivery Times

• First Class: Expect delivery within 7-9 business days, perfect for non-urgent orders.
• Priority Mail: Choose this for faster delivery, typically within 5-7 business days.
• RUSH Delivery: Need it sooner? RUSH orders are delivered in just 3-5 business days.

Important Shipping Notes

• Delivery Estimates: Please note, while 95% of our orders meet our delivery estimates, we rely on USPS, which may face unexpected delays. Therefore, we cannot guarantee delivery times in every instance.
• Order Priority: All orders are processed on a first-come, first-served basis, with the exception of RUSH shipping, which is prioritized for next-morning dispatch.
• Tracking Information: After leaving our studio, USPS may initially not scan packages until reaching a distribution center. Allow up to 24 hours for your tracking information to update. A status of "shipped" means your order is on its way.

• Color and Size: Please note that there may be slight differences in the colors and sizes of some embellishments compared to the photos on our website.

• Responsibility: Once a package leaves our studio, we are not responsible for any lost, damaged, or delayed deliveries.
• Delivered Items: If the tracking number shows an order as 'delivered', we cannot ship a replacement. We recommend checking with your local post office for more details.
• Lost in Transit: For packages lost during transit, we offer a one-time 50% discount code for the purchase of replacement items.
• Delays: We are not liable for delays caused by USPS, or if the production and transit time was not accounted for by the customer. All necessary information is provided before placing an order. However, if the delay is on our part, we will provide a return label.

• Before Shipment: Due to the possibility of same-day shipping, we cannot guarantee order cancellations. If you request a cancellation before your order is fulfilled, we will do our best to accommodate.
• After Shipment: If your order has already been shipped, it is beyond our capacity to cancel it directly. However, we understand that circumstances can change, and we're here to support you through the next steps:
• Receiving Your Order: Upon delivery, you retain the option to return the item in accordance with our return policy.
• Return Eligibility: The ability to return an item and the conditions for a full refund depend on the specifics of our return policy, which covers aspects like the condition of the item upon return and the return timeframe.
• Review Our Return Policy: We encourage you to familiarize yourself with our return policy to understand how you can proceed with returning your order for a refund or exchange.
• Initiate a Return: If you decide to return the item, please follow the instructions provided in our return policy to start the return process.

We're here to assist you through every step of this process. If you have questions about returning an item or need further clarification on our policies, please don't hesitate to reach out to our customer service team.

• Changing Delivery Address Before Shipment: If your order hasn't left our studio, you're welcome to change the delivery address. Please contact us immediately through our chat support to update your delivery details.
• After Shipment - Unable to Modify: Once your order has been shipped, we cannot alter the delivery address.
• Customer Responsibility: It falls upon the customer to arrange for the item's return to our studio to qualify for a refund should the need arise. 
• Non-Accessible Addresses: In situations where you cannot access the initially provided address, retrieving the package will be your responsibility. We regret that our options to assist are limited once the order is in transit.

Important Note: To ensure a smooth adjustment to your delivery preferences, we urge prompt communication on any changes. Our goal is to facilitate a hassle-free delivery experience. For modifications or further inquiries, our chat support is ready to assist you promptly.

• Easy Returns Within 5 Days: At Winnies Enchanted Ears, your satisfaction is our mission. If you’re not happy with your order, you can return it within 7 days of delivery, no questions asked. However, please note the following conditions to ensure a smooth return process:
• Custom and Altered Items: We cannot accept returns or offer refunds for custom-made or altered products due to their unique nature.
• Damaged or Incorrect Items: If your order arrives damaged, defective, or not as ordered, please reach out to us via 
• Condition of Return: Items must be returned unworn and in the same condition as they were received.
• Refund Process: Upon receiving your return, we’ll inspect the item(s) and process a refund to your original payment method within 3-5 business days.

Return Deadline: The package must be handed to and scanned by USPS within 7 days from when the return is approved. If the return is not in possession of USPS by the 7th day you will only be eligible to receive 50% refund. NO EXCEPTIONS. 

• Self-Paid Return: Customers must provide proof of return shipment with a receipt image or tracking info via our support chat.
• Label from LEB: If provided with our return label, no need to update us as we'll have access to tracking info.

Please be aware that this policy is non-negotiable. Unfortunately, we have encountered instances of abuse of our return policy, where customers use items during their vacation and then attempt to return them. This practice is unfair and places a significant strain on our finances as a small business.

Your satisfaction is our top priority! Should you have any concerns or need assistance, don't hesitate to contact us. We value your support and appreciate your understanding of our policy.

• Safety Considerations for Headbands: At Winnies Enchanted Ears, the safety and well-being of our customers, especially children, are paramount. Our Mickey headbands are crafted in compliance with applicable safety standards to ensure a secure and enjoyable experience. Despite our rigorous standards:
• Supervision Required: We strongly advise that children are supervised while wearing our headbands. This precaution helps prevent potential accidents or choking hazards.
• Small Parts Warning: Be aware that many of our headband designs incorporate small parts. While we ensure these are securely attached, they may become loose over time or with wear.

Liability Statement

While Winnies Enchanted Ears is committed to the highest standards of safety and quality in all our products, it is important for customers to acknowledge that:

Responsibility: Winnies Enchanted Ears cannot be held responsible for any harm, including choking, that may occur due to loose parts or any related incidents while using our products.

Safety Customer Acknowledgment

By purchasing and using our headbands, customers agree to:

• Use Under Supervision: Ensure that any child using our products is under constant supervision.
• Inspect Products Regularly: Regularly check the product for any signs of wear and tear or loose parts to mitigate any potential risks.