FAQ

What materials are the Mickey headbands made from? Our Mickey headbands are made from high-quality materials such as sequin, satin fabric, polyester, felt, UV vinyl, glitter vinyl, acrylic,  glass and resin rhinestones, faux fur, and many other types of materials and embellishments.

All materials are carefully picked for durability and safety. If you have any issues with your product please reach out to us via our support chat. 

What sizes are available for the Mickey headbands? Our Mickey headbands are available in one standard size suitable for both children (5+ and adults). We also offer elastic headbands for toddlers, babies as well as adults.

Are the headbands comfortable & adjustable for different head sizes?Yes, our Mickey headbands naturally adjust to various head sizes, ensuring a comfortable fit for everyone for all day wear. Differently than other ears, our headbands do not pressure the back of the ears and doesn’t cause headaches. 

Do you offer customization or personalization options for the current designs? At this time, we do not offer customization or personalization options for our Mickey headbands. However, we may be able to accommodate small changes like remove a design component or change bow, headband color. Contact us before. 

Can I request a custom design or collaborate on a new headband style? While we are not currently doing custom designs, we welcome feedback and suggestions from our customers. If you have an idea for a new headband style or design, please feel free to share it with us, and we'll consider it for future product development.

We have offered custom designs for a long time and may come back with that service soon. Feel free to ask us anytime.

Are there any seasonal or limited edition Mickey headbands available? Yes, we occasionally release seasonal or limited edition Mickey headbands. Keep an eye on our website or subscribe to our newsletter for updates on new releases.

How can I contact customer support if I have further questions or issues? The best way to get help with an existing order or any questions is through Contact Form

Winnies Enchanted Ears is a small business with a very small team. We will do our best to get back to you as soon as possible or within 24 hours. 

We do not offer any assistance on our social media channels. All your information, order & cart is linked to Contact Forms, It’s easier for us to assist you there. 

Can I purchase in bulk quantities for an organization, school or group?
Yes, we offer discounts and bulk purchasing options for schools and organizations. Please contact us via Contact Form

Are there any discounts or promotions available? We periodically offer discounts and promotions on our Mickey headbands.

Do you accept different payment methods? Yes, we accept various payment methods, including Shop App, credit/debit cards, and other secure online payment options.

Do you offer gift wrapping or special packaging options? Yes We Do! Be sure to contact us before placing your order that you wish to be gift wrapped, make sure to let us know the occasion as well so we can use certain wrapping papers.

Are the headbands suitable for individuals with sensitive skin, sensory issues or allergies? Our Mickey headbands are carefully crafted and are generally suitable for individuals with sensitive skin or allergies.
However, if you have specific concerns, we recommend consulting with a healthcare professional before making a purchase.

Are there any reviews or testimonials from previous customers available for reference?Yes, you can find reviews and testimonials from previous customers on our website or social media channels. We take pride in our products and customer satisfaction, and we encourage you to read about others' experiences before making a purchase.

What is processing time? Processing time refers to the period from when you place your order to when it is dispatched from our studio. This includes verifying your order, preparing your items, and packaging them for shipment.

What is your current processing time? Our standard processing time ranges from 1-2 business days, depending on the volume of orders we're handling and the specific items ordered.

Does processing time include shipping time? No, processing time does not include shipping time. Once your order is dispatched, shipping time - the time it takes for your order to reach you - will depend on the shipping method you've chosen.

Do you offer expedited shipping options for urgent orders? Yes, we offer expedited shipping options for customers who need their orders delivered quickly. You can select your preferred shipping method during the checkout process.

How can I check the status of my order? You can check the status of your order by Checking your email sent daily as your order progresses.

Can I track my order once it's been placed? Yes, you will receive a tracking number via email once your order has been processed. You can also find the tracking within the TRACK YOUR ORDER tab.

How long does it take to receive my order? On average 85% of our orders are being delivered within 3-5 business days. Delivery times vary depending on your location and selected shipping method. Please view checkout page for delivery dates.

If you have an urgent request, please contact us Contact Form to discuss your needs, and we'll do our best to accommodate.

Are there any safety considerations for wearing the headbands? Our Mickey headbands are designed with safety in mind and comply with applicable safety standards. However, please supervise children while wearing the headbands to prevent any accidents or choking hazards. Many of our designs contains small parts that may become loose.

How do I clean and care for my Mickey headband? To clean your Mickey headband, simply spot clean with a damp cloth and mild soap. Avoid submerging in water or machine washing to preserve the integrity of the materials.

Are there any care instructions specific to the decorations or embellishments on the headbands? We recommend handling the decorations and embellishments on our Mickey headbands with care to preserve their appearance. Avoid excessive bending or stretching, and store the headbands in a cool, dry place when not in use.